![]() It is important to speak with the person from whom you purchased the phone, as they may need to address the incorrect IMEI or outstanding balance issue. However, they will not be able to provide information on the account the phone was activated on. A customer service representative may be able to provide information on whether the phone has the wrong IMEI due to an outstanding balance on an account, or if the phone with that number has been reported as lost or stolen. The first step in resolving this issue is to contact the carrier and find out why the IMEI of your Samsung Galaxy S23 Ultra is not working. IMEI, or International Mobile Equipment Identity, is a unique identification number that identifies GSM phones to the cellular network. Samsung Galaxy S23 Ultra with incorrect IMEI is not a problem with the phone itself, but rather an issue with the mobile operator.
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